{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/kontakt/frage-zum-fahrzeug.html","location":{"base":"/kontakt/frage-zum-fahrzeug.html","queryParams":{}},"data":{"jcr:title":"Anfrage Kundendienst","title":"Renault Kundendienst-Anfrage - Kontaktformular","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Füllen Sie das Formular aus, um den Renault Kundendienst zu kontaktieren. Unser Team wird Ihre Anfrage bearbeiten. ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"backUrl":"/","title":"Hilfe anfordern","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0"}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"small","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Unser Kundendienst-Team steht Ihnen unter 0800 808 077 (gebührenfrei) von Montag bis Freitag von 8:00 bis 18:00 Uhr zur Verfügung.

Sie erhalten werktags innerhalb von 24 Stunden eine Antwort.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfeld","helpText":"Um Ihre Frage gezielt beantworten zu können, treffen Sie bitte eine Themen-Auswahl im Dropdown-Menü.","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Hilfe anfordern","submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Geben Sie hier bitte die Details zu Ihrer Anfrage ein. ","selectLabel":"Bitte wählen Sie das Thema Ihrer Anfrage","errorMessage":"Bitte füllen Sie das Feld aus.","types":{"1":{"type":"Multimedia & Connected Services"},"2":{"type":"Service-Anfrage"},"3":{"type":"Kommunikation"},"4":{"type":"My Renault"},"5":{"type":"Administratives"},"6":{"type":"Autoradio-Code"}}},"attachment":{"formatsLabel":"Anhang anfügen","isVisible":true,"attachments":{"1":{"title":"Anhang hinzufügen","isMandatory":false},"2":{"title":"Anhang hinzufügen","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false,"legalNoticeWithoutToggle":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Anfrage Kundendienst","url":"/kontakt/frage-zum-fahrzeug.html"},{"title":"Ihr Fahrzeug","url":"/kontakt/frage-zum-fahrzeug/your-vehicle.html"},{"title":"Kontaktdaten","url":"/kontakt/frage-zum-fahrzeug/kontaktangaben.html"},{"title":"Bestätigung","url":"/kontakt/frage-zum-fahrzeug/bestaetigung.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":4,"firstStep":"/kontakt/frage-zum-fahrzeug.html","nextStep":"/kontakt/frage-zum-fahrzeug/your-vehicle.html"},"caseSubmissionError":"Ein Fehler ist aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Customer support / Service Request","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:dpqlaentbtw","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"consumptionEfficiencyGraph":{"efficiencyTitle":"CH Energieetikette 2023","efficiencyCopy":"

Zielwert CO2-Emissionen: 118 g/km (WLTP). Durchschnitt der CO2-Emissionen aller erstmals immatrikulierten Personenwagen: 129g/km (WLTP).

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Energieeffizienz","textIsRich":"true","displayEfficiencyGraph":true},"tyreLabelling":{"tooltipTitle":"Reifenetikette","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Finden Sie hier die Reifenetikette für die Reifen Ihrer Konfiguration.

"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{4}$"},"receipt":{"wishedOperation":"Gewünschte Dienstleistung","yourAvailabilities":"Ihre Verfügbarkeit","dealerServices":"Service Ihres Händlers","yourCarLabel":"Ihr Fahrzeug","yourAppointment":"Ihr Termin","vehicleOfInterest":"Ihr Wunschfahrzeug","selectedOffer":"Ihr Angebot","summaryLabel":"Zusammenfassung","yourDealerLabel":"Ihr Händler"}},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Monatliche Rate anzeigen"}},"customization":{"sling:resourceType":"one/components/structure/adminpage/site/customization"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Stadtfahrzeuge","models":{"1":{"modelId":"twizy-m09e-ph1"},"2":{"modelId":"twingo-b07-ph2"},"3":{"modelId":"clio-bja-ph1"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"captur-hjb-ph1"},"6":{"modelId":"megane-bfb-ph2"}}},"8":{"name":"suv","title":"SUVs","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"kadjar-hfe-ph2"},"3":{"modelId":"koleos-hzg-ph2"}}},"12":{"name":"premium","title":"Premium","models":{"1":{"modelId":"koleos-hzg-ph2"},"2":{"modelId":"scenic-jfa-ph1"}}},"15":{"name":"family","title":"Familienwagen","models":{"1":{"modelId":"scenic-jfa-ph1"},"2":{"modelId":"grand-scenic-rfa-ph1"},"3":{"modelId":"koleos-hzg-ph2"},"4":{"modelId":"espace-jfc-ph1"},"5":{"modelId":"kangoo-k61-ph2"}}}}},"ccParameters":{"legal":"https://de.renault.ch/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de","rootPath":"https://easyconnectstore.renault.no/content/renault/de/de.html"},"2":{"language":"at","rootPath":"https://easyconnectstore.renault.no/content/renault/at/de.html"}},"sitelangs":{"1":{"language":"de-ch","continueCTA":"Weiter","rootPath":"/kontakt/frage-zum-fahrzeug.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"2":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"https://fr.renault.ch/contact/question-vehicule.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.renault.ch/contatto/domande-vettura.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"de","countryName":"Switzerland","brand":"renault","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-CH","rtl":false,"country3":"CHE","product":"RENAULT"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-23041544-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":" ","gtmOptimizeContainerId":"GTM-W2VXFB9","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"161e70c8-1420-414d-87dd-90edce9214b7","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_UyiWZs_1UXYCUqK_1n7l7l44UiI_9N9hqwtREV0-UYA_5X7tOV-VKvnGxPBww4q2","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://de.renault.ch/kontakt/frage-zum-fahrzeug.html"},{"rel":"alternate","hreflang":"de","href":"https://www.renault.de/kontakt/dienstleistung.html"},{"rel":"alternate","hreflang":"at","href":"https://www.renault.at/kontakt/frage-zum-fahrzeug.html"}],"meta":[{"name":"description","content":"Füllen Sie das Formular aus, um den Renault Kundendienst zu kontaktieren. Unser Team wird Ihre Anfrage bearbeiten. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-CUSTOMER-SUPPORT-/-SERVICE-REQUEST","formType":"customer_support_/_service_request","formStepNumber":"0","formStepName":"Anfrage Kundendienst"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://de.renault.ch/"},{"title":"Kontakt","url":"https://de.renault.ch/kontakt.html"},{"title":"Anfrage Kundendienst","url":"https://de.renault.ch/kontakt/frage-zum-fahrzeug.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/customization","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/c2gParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}