{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/kontakt/kundendienst.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/kontakt/kundendienst.html","location":{"base":"/kontakt/kundendienst.html","queryParams":{}},"data":{"jcr:title":"Beanstandung","title":"Renault Kundendienst - Kontaktformular - Renault Schweiz","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Möchten Sie eine Beschwerde einreichen? Füllen Sie jetzt das Formular aus und kontaktieren Sie Renault so schnell wie möglich. ","textIsRich":"true","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Unser Kundendienst-Team steht Ihnen unter 0800 808 077 (gebührenfrei) von Montag bis Freitag von 8:00 bis 18:00 Uhr zur Verfügung.

Sie erhalten werktags innerhalb von 24 Stunden eine Antwort.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfeld","helpText":"Um Ihr Anliegen gezielt beantworten zu können, treffen Sie bitte eine Themen-Auswahl im Dropdown-Menü.","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Sie sind mit einer unserer Leistungen nicht zufrieden?","submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Geben Sie hier bitte die Details Ihres Anliegens an.","selectLabel":"Wählen Sie bitte das Thema Ihres Anliegens","errorMessage":"Geben Sie bitte die Beschreibung Ihres Anliegens ein","types":{"1":{"type":"Multimedia & Connected Services"},"2":{"type":"Technisches Problem mit dem Fahrzeug"},"3":{"type":"Anfrage Ersatzteile"},"4":{"type":"Lieferfrist/-termin"},"5":{"type":"Verkauf & Lieferung"},"6":{"type":"Aftersales"},"7":{"type":"Einhaltung Konformität"},"8":{"type":"Renault Assistance"}}},"attachment":{"errorMessageSize":"Der Anhang überschreitet die maximal zulässige Grösse (<5MB)","errorMessageMissing":"Pflichtfeld. Bitte fügen Sie einen Anhang hinzu.","formatsLabel":"Akzeptierte Formate: jpg, png, pdf <5MB.","isVisible":true,"errorMessageFormat":"Das angehängte Dokument entspricht nicht den akzeptierten Formaten (jpg, png und pdf).","attachments":{"1":{"title":"Anhang hinzufügen","isMandatory":false},"2":{"title":"Anhang hinzufügen","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Beanstandung","url":"/kontakt/kundendienst.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Ihr Fahrzeug","url":"/kontakt/kundendienst/your-vehicle.html","components":["one/components/common/leadform/slice134vB","wcm/msm/components/ghost"]},{"title":"Kontaktangaben","url":"/kontakt/kundendienst/kontaktangaben.html","components":["one/components/common/caseform/slice55vB","wcm/msm/components/ghost"]},{"title":"Bestätigung","url":"/kontakt/kundendienst/bestaetigung.html","components":["one/components/common/leadform/slice65vC","wcm/msm/components/ghost"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/kontakt/kundendienst.html","nextStep":"/kontakt/kundendienst/your-vehicle.html"},"displayAuthentModal":true,"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Complaint","stepperTitle":"Beanstandung mitteilen","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"dealershipNetwork":"Händlernetz","aroundMe":"In meiner Nähe","searchPlaceholder":"Geben Sie Ihre Adresse oder Ihren Standort ein","renaultPartner":"Empfohlener Händler","strapline":"Renault Netzwerk ","title":"Wählen Sie Ihren Händler","filterResults":"Filter","geolocalisationErrorMsg":"Fehler bei der Lokalisierung, bitte versuchen Sie es noch einmal.","favoriteDealer":"Bevorzugter Händler","legend":{"info":"Entdecken Sie unsere Händler und autorisierten Partner. ","major":"Renault Händler","minor":"Renault-Partner","title":"Legende"}},"cta":{"selectAsFavorite":"Als bevorzugten Händler auswählen","backToMapView":"Zurück zur Kartenansicht","seeOpeningHours":"Alle Öffnungszeiten anzeigen","seeAllDealers":{"link":"/haendler-suchen-nomad/haendlerliste.html","label":"Alle Händler ansehen"},"select":{"label":"Auswählen"},"expandResults":{"label":"Mehr Ergebnisse anzeigen "},"contactUs":{"link":"/kontakt/anfrage.html","label":"Kontakt"}},"info":{"openingDoors":"Geöffnet von {startDate} bis {endDate}","openingHours":"Öffnungszeiten","exceptionallyClosed":"Ausnahmsweise geschlossen am","closed":"Geschlossen","opened":"Geöffnet","direction":"Richtung","vacations":"Ferien von {startDate} bis {endDate}","nextOpening":"Öffnet wieder am {date}","spokenLanguage":"Gesprochene Sprachen","contactDetails":"Kontaktdaten","website":"Website","services":"Services"},"onlineAppointment":{"label":"Online-Termin"},"pattern":{"streetAddress":"{postOfficeBox} {streetAddress}","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"c2gParams":{"currency":"CHF","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Stadtfahrzeuge","models":{"1":{"modelId":"twingo-b07-ph2"},"2":{"modelId":"clio-bja-ph1"},"3":{"modelId":"zoe-b10-ph2"},"4":{"modelId":"captur-hjb-ph1"},"5":{"modelId":"megane-bfb-ph2"}}},"7":{"name":"suv","title":"SUVs","models":{"1":{"modelId":"captur-hjb-ph1"},"2":{"modelId":"kadjar-hfe-ph2"},"3":{"modelId":"koleos-hzg-ph2"}}},"11":{"name":"premium","title":"Premium","models":{"1":{"modelId":"koleos-hzg-ph2"},"2":{"modelId":"scenic-jfa-ph1"}}},"14":{"name":"family","title":"Familienwagen","models":{"1":{"modelId":"scenic-jfa-ph1"},"2":{"modelId":"grand-scenic-rfa-ph1"},"3":{"modelId":"koleos-hzg-ph2"},"4":{"modelId":"espace-jfc-ph1"},"5":{"modelId":"kangoo-k61-ph2"}}}}},"transverseParams":{"showVersionEngine":true,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Monatliche Rate anzeigen"}},"tyreLabelling":{"tooltipTitle":"Felgen","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Finden Sie hier die Reifenetikette für die Reifen Ihrer Konfiguration.

"},"authenticationParams":{"link":"https://myr-de.renault.ch/","text1":"Sie haben einen My Renault Account?","text2":"Sparen Sie Zeit, indem Sie sich einloggen.","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"guestConnection":"Als Gast fortfahren","createAccountLabel":"Account erstellen","straplinePopIn":"Willkommen zurück","title":" ","alreadyAccountLabel":"Einloggen","descriptionPopIn":"Bitte prüfen Sie, ob Ihre Angaben noch aktuell sind.","helloLabelPopin":"Hallo","introduction":"

"}},"consumptionEfficiencyGraph":{"displayCritair":false,"efficiencyTitle":"Energieeffizienz","efficiencyCopy":"

Zielwert CO2-Emissionen: 116 g/km (WLTP). Durchschnitt der CO2-Emissionen aller erstmals immatrikulierten Personenwagen: 113 g/km (WLTP).

","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","textIsRich":"true","displayEfficiencyGraph":true},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"ccParameters":{"legal":"https://de.renault.ch/cookies.html","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"googleMapsParams":{"region":"ch","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams"},"validation":{"zipCode":"^\\d{4}$"},"receipt":{"validatedPayment":" ","yourOrderLabel":" ","asapLabel":" ","eWaste":" ","wishedOperation":"Gewünschte Dienstleistung","yourAvailabilities":"Ihre Verfügbarkeit","requestSentLabel":"Anfrage gesendet","dealerServices":"Service Ihres Händlers","yourCarLabel":"Ihr Fahrzeug","yourAppointment":"Ihr Termin","selectedPackages":" ","vehicleOfInterest":"Ihr Wunschfahrzeug","contractSigned":" ","quoteValidity":" ","yourEnergy":" ","selectedOffer":"Ihr Angebot","viewDetails":" ","summaryLabel":"Zusammenfassung","payDealerLabel":" ","yourDealerLabel":"Ihr Händler","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Die Seite verlassen?","modalIntroduction":"Die ausgefüllten Informationen gehen verloren."},"identityTooltip":{"title":" "},"enginesTypes":{"1":{"label":"Benzin"},"2":{"label":"Diesel"},"3":{"label":"electric"},"4":{"label":"full hybrid"},"5":{"label":"plug-in hybrid"},"6":{"label":"mild hybrid"}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:dpqlaentbtw","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de","rootPath":"https://easyconnectstore.renault.no/content/renault/de/de.html"},"2":{"language":"at","rootPath":"https://easyconnectstore.renault.no/content/renault/at/de.html"}},"sitelangs":{"1":{"language":"de-ch","continueCTA":"Weiter","rootPath":"/kontakt/kundendienst.html","lib":"Deutsch","sling:resourceType":"one/components/languageExchange","wording":"Sprache wechseln"},"2":{"language":"fr-ch","continueCTA":"Continuer","rootPath":"https://fr.renault.ch/contact/service-client.html","lib":"Français","sling:resourceType":"one/components/languageExchange","wording":"Changer la langue"},"3":{"language":"it-ch","continueCTA":"Continuare","rootPath":"https://it.renault.ch/contatto/servizio-clienti.html","lib":"Italiano","sling:resourceType":"one/components/languageExchange","wording":"Cambia lingua"}}},"siteParams":{"language":"de","countryName":"Switzerland","brand":"renault","country":"ch","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-CH","rtl":false,"country3":"CHE","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"2qfgnks0qu","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"161e70c8-1420-414d-87dd-90edce9214b7","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_UyiWZs_1UXYCUqK_1n7l7l44UiI_9N9hqwtREV0-UYA_5X7tOV-VKvnGxPBww4q2","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://de.renault.ch/kontakt/kundendienst.html"},{"rel":"alternate","hreflang":"de","href":"https://www.renault.de/kontakt/reklamation.html"},{"rel":"alternate","hreflang":"at","href":"https://www.renault.at/kontakt/rueckfragen.html"}],"meta":[{"name":"description","content":"Möchten Sie eine Beschwerde einreichen? Füllen Sie jetzt das Formular aus und kontaktieren Sie Renault so schnell wie möglich. "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Beanstandung"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Homepage","url":"https://de.renault.ch/"},{"title":"Kontakt","url":"https://de.renault.ch/kontakt.html"},{"title":"Beanstandung","url":"https://de.renault.ch/kontakt/kundendienst.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/c2gParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/authenticationParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/page/featureFlipping","one/components/structure/adminpage/site/cookieConsent","one/components/structure/professionalParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}